Mission Critical Monitoring and Control

For safety and security purposes, reliability and/or quality of service, or simply gathering statistics to assess outcomes and/or assist in decision making, real-time automated monitoring has become an important part of our everyday experience. Excessive down time for a business not only costs money for the time lost, but also negatively affects its customer’s attitude. For the individual, safety and property may be at stake.

We may  monitor and control for purposes of efficiency; better power management, more efficient use of water, or more efficient use of our time by congested traffic avoidance. RMC has the capability to monitor (and control) multiple environments independently or in conjunction with each other. RMC’s monitoring systems and services include (but are not limited to):

• Web site Monitoring Web site availability and web application performance monitoring, logging, and real-time reporting.

• Ethernet Monitoring Ethernet content monitoring, logging, real-time reporting, and alarms; E.g., email selection/categorization, Web site logging and reporting, etc.

• Environment Monitoring Device and/or Kiosk well-being such as doors opening, temperature, paper out, noise, applications performing adequately; information reported real-time via the web with exception conditions sent were needed.

• Customer/User Alarms Monitor and alarm on out-of-limit online customer/user transactions without modifying any existing legacy systems.

• Security System Enhancement Extend the functionality of an existing security system, centrally control multiple decentralized security systems, or simply bring the monitoring and control in-house.

• Voice Monitoring Voice logging over T1/E1/J1 spans for such applications as quality of service, emergency services, call center traffic, financial services, and airport control tower traffic.

RMC’s monitored information is available via online web reports, emails, voice messages, XML formatted data, and more. Monitoring is highly configurable allowing what and how often sampling takes place, and who receives the information in what format.

There are three classes of monitoring: (1) Devices, applications, or sites are monitored completely from an external source, (2) devices, applications, or sites are monitored via local concentrators/translators, or (3) a small application is placed in individual devices, systems, or sites which push information up to the monitoring server. RMC provides the appropriate class for the appropriate problem.